| Expert Witness Consultations |
- Review technical details of telecommunications cases to sort out relevant information in legal disputes.
- Clarify complex technical issues in concise, non-technical terms.
- Write reports for use in litigation.
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| Custom Seminars on Telecommunications Technologies |
- Interactive, seminars on topics such as cellular service, industry overviews, and public network structures for carriers, cellular equipment providers, investment firms, utilities and temporary placement organizations.
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| Needs Assessments |
- Analysis of telephone system requirements for all sizes and types of organizations including single site and multi-site companies
- Assessments on the growth potential and utilization of on-site telephone systems the requirement for peripheral services such as call center and wireless telephones
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| Telephone system selection and implementation |
- Review vendor proposals and recommend systems that most closely match client needs
- Expertise includes PBX, key system and automatic call distribution systems
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| Recommendation of Local and Long Distance Services |
- Preparation and issuance of requests for proposals to carriers
- Evaluation of responses, with analysis of pricing, service and billing capabilities
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| Telephone Bill Audits and Analysis |
- Billing audits ensure that customers are not overcharged for T-1, local and long distance services
- Negotiations with carriers on credits, adjustments and bill corrections
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| Evaluation of Cellular Services |
- Examination and recommendations on cellular carriers based on network quality, features, pricing and billing policies
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| Re-design of Call Centers |
- Analysis of call flows in call centers to improve what customers hear and where their calls are routed
- Study of call center reports to determine optical staffing levels and call flows
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Publications
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