Telecommunications Design & Analysis
I have worked with large
and small companies throughout United States including:
| Clients | |
|---|---|
| ITC^DeltaCom | Essent Healthcare |
| Anderson Nichols & Co. Inc. | Assumption College |
| Brooktrout | Building #19 |
| Cambridge School of Weston | Community Newspaper Company |
| Concord Academy | Continental Cablevision, Inc. |
| Fabric Place | Fay School |
| Fidelity Investments | Foreign Motors West, Inc. |
| Inc. Magazine | Holy Family Hospital |
| Hoyts Cinemas | Instron Corporation |
| Jewish Family Service of Metrowest | Leach & Garner Company |
| Mercury Computer Systems, Inc. | MetroWest Mental Health Associates |
| NAPFA | NEC Technologies, Inc. |
| New Balance Athletic Shoe, Inc. | Oxford Global Resources |
| Oxford Instruments | Salisbury/Southgate Nursing and Retirement Homes |
| Sani-Mate Supply, Inc. | Sepracor |
| Sinai Hospital | Shady Hill School |
| Somerville Hospital | St. Mark's School |
| The Park School | TSX Products Corporation |
| TSI Corporation | Utilicorp |
| Zymark Corporation |
Customer feedback about Dodd Consulting
"Annabel Dodd was instrumental in facilitating Utilicorp’s and Aquila’s understanding of the North American Telecom Industry. Reading her book and attending a one day session presented by Annabel were important first steps for many of our business leaders in initiating entry into the North American telecom industry." Steve Magness, Executive Vice President, Aquila
"Annabel's consulting services were a money and time saver. In the end, Annabel negotiated a price with the voice mail company that basically paid her fee. Her RFP enabled me to understand what I was shopping for. It is easy to be deceived by salespeople. It was a very pleasant experience to work with Annabel." Margie Wasserman, Executive Director of the National Association of Personal Financial Advisors
"As a consultant, Annabel Dodd has mastered the art of understanding her client's needs. Annabel was able to review our inbound/outbound calling patterns for over 100 publications in eastern Massachusetts and recommend hardware and network designs that will meet our call center needs for years to come. If you are trying to maintain control of telecommunications, Annabel Dodd is the doctor for you." Brad Tuttle, Director of Operations-Telecenter Community Newspaper Company
"Many thanks for your technical services. In this world of increased reliance on computer technology, I have found your knowledge of the ever increasing telephone technology to be invaluable. One can easily spend more in one year for a new telephone system, than one’s entire technology budget for computers for that year. It is quite important that we review where we are and where we may be going in today’s new technological marketplace. I would highly recommend that anyone considering where they are going in their five year technology plan to include your services, if they want to stay competitive in their future!" Andy Reynolds, Business Manager, Cambridge School of Weston
"If you’ve ever negotiated with long distance companies, you know that you can never compare proposals you get back from them. Annabel was able to write a Request for Quote, sift through details of the responses, and come back to us with a recommendation for the best price and the best service." Judy Clark, Controller, Oxford Instruments America, Inc.
"Annabel assisted us in addressing problems that occurred when we installed a new voice mail system for our Centrex telephone system. She persisted in working with our voice mail vendor, our telephone system provider Bell Atlantic, and our Bell Atlantic sales agent to resolve technical issues between the new voice mail system and our existing telephone service." Dan O’Halloran, former Senior Vice President of Anderson-Nichols
Representative Projects
- Presented seminars for analysts at investment firms
- Presented custom seminar for high-level executives at utility company branching into telecommunications
- Wrote request for proposal for new telephone system. Recommended vendor and supervised implementation. Worked with the voice mail manufacturer's engineers to ensure correct programming of the voice mail system.
- Designed multiple location networked telephone system with T-1 connections and transparent integrated voice mail between locations.
- Developed telecommunications strategy for multi-site customer. Analyzed requirements for and prepared request for proposal for ACD for telecenter. Coordinated implementation of an Aspect ACD system.
- Issued a request for proposal for long distance services. Analyzed responses. Recommended a carrier.
- Analyzed telephone customer service in Radiology Department. Recommended Improvements in call answering and telephone configuration.
- Recommended a provider, programmed telephones and trained end-users on cellular telephone service.
- Selected and implemented a cabling system for new facility. Gained additional capacity by reprogramming the telephone system.
- Analyzed call handling in clinics. Compared data to five Boston area clinics. Developed plan to improve speed of call handling.
- Developed training materials for voice mail and telephones. Reconfigured network.
- Prepared training packages on video conferencing and modem testing.
Publications
Newsletter
Annabel Dodd Consulting • 46 Woodmere Road • Framingham, MA 01701 • Voice 508-877-6089 • Fax 508-877-9475 • adodd@doddontheline.com