Clients & Projects

I have worked with large and small companies throughout United States including:

Aquila, Inc. Assumption College
Building #19 Cambridge School of Weston
Community Newspaper Company Concord Academy
Essent Healthcare Fabric Place
Fidelity Investments Fay School
Holy Family Hospital Hoyts Cinema
Inc. Magazine Instron Corporation
Jewish Family Service of Metrowest Leach & Garner Company
MetroWest Mental Health Associates NEC Technologies, Inc.
New Balance Athletic Shoe, Inc. Oxford Instruments
Shady Hill School Sinai Hospital
Somerville Hospital The Park School
St. Mark’s School Sunovian
Zymark Corporation

Representative Projects

  • Presented seminars for analysts at investment firms
  • Presented custom seminar for high-level executives at utility
  • Wrote request for proposal for new telephone system. Recommended vendor and supervised implementation. Worked with the voice mail manufacturer’s engineers to ensure correct programming of the voice mail system.
  • Designed multiple location networked telephone system with connections and transparent integrated voice mail between locations.
  • Developed telecommunications strategy for multi-site customer. Analyzed requirements for and prepared request for proposal for call center equipment. Coordinated implementation of the system.
  • Issued a request for proposal for carrier services. Analyzed responses. Recommended a carrier.
  • Analyzed telephone customer service in Radiology Department. Recommended Improvements in call answering and telephone configuration.
  • Selected and implemented a cabling system for new facility. Gained additional capacity by reprogramming the telephone system.
  • Analyzed call handling in clinics. Compared data to five Boston area clinics. Developed plan to improve speed of call handling.
  • Developed training materials for voice mail and IP telephones. Reconfigured network.
  • Prepared training packages on video conferencing