I have worked with large and small companies throughout United States including:
| Aquila, Inc. | Assumption College |
| Building #19 | Cambridge School of Weston |
| Community Newspaper Company | Concord Academy |
| Essent Healthcare | Fabric Place |
| Fidelity Investments | Fay School |
| Holy Family Hospital | Hoyts Cinema |
| Inc. Magazine | Instron Corporation |
| Jewish Family Service of Metrowest | Leach & Garner Company |
| MetroWest Mental Health Associates | NEC Technologies, Inc. |
| New Balance Athletic Shoe, Inc. | Oxford Instruments |
| Shady Hill School | Sinai Hospital |
| Somerville Hospital | The Park School |
| St. Mark’s School | Sunovian |
| Zymark Corporation | |
Representative Projects
- Presented seminars for analysts at investment firms
- Presented custom seminar for high-level executives at utility
- Wrote request for proposal for new telephone system. Recommended vendor and supervised implementation. Worked with the voice mail manufacturer’s engineers to ensure correct programming of the voice mail system.
- Designed multiple location networked telephone system with connections and transparent integrated voice mail between locations.
- Developed telecommunications strategy for multi-site customer. Analyzed requirements for and prepared request for proposal for call center equipment. Coordinated implementation of the system.
- Issued a request for proposal for carrier services. Analyzed responses. Recommended a carrier.
- Analyzed telephone customer service in Radiology Department. Recommended Improvements in call answering and telephone configuration.
- Selected and implemented a cabling system for new facility. Gained additional capacity by reprogramming the telephone system.
- Analyzed call handling in clinics. Compared data to five Boston area clinics. Developed plan to improve speed of call handling.
- Developed training materials for voice mail and IP telephones. Reconfigured network.
- Prepared training packages on video conferencing
