I have worked with large and small companies throughout United States including:
|Aquila, Inc.||Assumption College|
|Building #19||Cambridge School of Weston|
|Community Newspaper Company||Concord Academy|
|Essent Healthcare||Fabric Place|
|Fidelity Investments||Fay School|
|Holy Family Hospital||Hoyts Cinema|
|Inc. Magazine||Instron Corporation|
|Jewish Family Service of Metrowest||Leach & Garner Company|
|MetroWest Mental Health Associates||NEC Technologies, Inc.|
|New Balance Athletic Shoe, Inc.||Oxford Instruments|
|Shady Hill School||Sinai Hospital|
|Somerville Hospital||The Park School|
|St. Mark’s School||Sunovian|
- Presented seminars for analysts at investment firms
- Presented custom seminar for high-level executives at utility
- Wrote request for proposal for new telephone system. Recommended vendor and supervised implementation. Worked with the voice mail manufacturer’s engineers to ensure correct programming of the voice mail system.
- Designed multiple location networked telephone system with connections and transparent integrated voice mail between locations.
- Developed telecommunications strategy for multi-site customer. Analyzed requirements for and prepared request for proposal for call center equipment. Coordinated implementation of the system.
- Issued a request for proposal for carrier services. Analyzed responses. Recommended a carrier.
- Analyzed telephone customer service in Radiology Department. Recommended Improvements in call answering and telephone configuration.
- Selected and implemented a cabling system for new facility. Gained additional capacity by reprogramming the telephone system.
- Analyzed call handling in clinics. Compared data to five Boston area clinics. Developed plan to improve speed of call handling.
- Developed training materials for voice mail and IP telephones. Reconfigured network.
- Prepared training packages on video conferencing